General Terms and Customer Information

I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Gill &
Thielefeldt GBR) via the website www.mantradownload.com. Unless otherwise agreed, the inclusion of any terms and conditions of your own use is contradicted.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can be attributed predominantly neither to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a legal company that, when entering into a legal transaction, acts in the exercise of its independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of download products (digital content that is not delivered on a physical data carrier).

(2) Already with the setting of the respective download product on our site, we make you a binding offer to conclude a contract for the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The downlad products intended for purchase are stored in the "Shopping Cart". Via the corresponding button in the navigation bar, you can call up the "Shopping Cart" and make changes there at any time. After calling up the page "Checkout" and entering the personal data as well as the terms of payment, finally all order data will be displayed again on the order summary page.

In case you are using an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Postpay, Pay Now) as payment method, you will either be directed to the order overview page in our online shop, or you will first be directed to the website of the provider of the instant payment system. If the forwarding to the respective instant payment system takes place, make the appropriate selection or input of your data there. Finally, you will be redirected to our online shop on the order overview page.

Before submitting the order, you have the opportunity to review all information here again, to make changes (also via the function "back" of the Internet browser), or cancel the purchase. By submitting the order via the button "buy" you declare the legally binding acceptance of the offer, whereby the contract is concluded.

(4) The processing of the order and transmission of all required information in regards to the conclusion of the contract is partially automated by e-mail. You therefore have to ensure that the e-mail address you provide us with is correct, that the receipt of the e-mails is technically ensured and, in particular, that no SPAM filters or other settings on your side prevent this.

§ 3 Use license for download products

(1) The offered download products are protected by copyright. For each one of your acquired download products, you have a simple user license, unless otherwise stated in the respective offer.

(2) The single user license includes the permission to save and / or print a copy of the download product for your personal use on your computer or other electronic device. Any further copies are prohibited by law. It is expressly prohibited by law to modify or edit a file or any part of it and in any way make it available to third parties privately or commercially.

§ 4 Right of retention

You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.

§ 5 Choice of law

(1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer's usual place of residence is located (benefit-of-the-doubt principle).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.

II. Customer information

1. Identity of the vendor

Alternative dispute resolution:

The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.

 We are willing to enter into dispute resolution proceedings before the consumer arbitration board.

2. Information regarding the conclusion of the contract

The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in accordance to the regulations "conclusion of the contract" in our standard business terms (part I.)

3. Vertragssprache, Vertragstextspeicherung

3.1 Contract language shall be English.

3.2 The complete text of the contract is not saved with us. Before the order is sent, via the online - shopping cart system the contract data can be printed out or electronically saved using the browser's print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.

3.3 You will be sent all contractual information within the framework of a binding offer in written form, via E-mail for example, for quotation requests outside of the online shopping basket system, which can be printed out or saved electronically in a secure manner.

4. Main features of the product or service

The key features of the goods and/or services can be found in the respective quote.

5. Preise und Zahlungsmodalitäten

5.1. The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components, including all the incidental taxes.

5.2. Since the goods are delivered by download, there are no shipping costs.

5.3. If the purchase and delivery is done in countries outside the European Union, the prices will be reduced by the included VAT and accordingly displayed and calculated net. Any costs, such as money transfer fees (bank transfer or exchange rate charges), have to covered by you.

5.4. Any costs arising from money transfers in cases in which the delivery is made to an EU Member State, but the payment is initiated outside of the European Union, will also have to be covered by you.

5.5. The payment methods that are available to you are shown by clicking the appropriate button on our website, or are disclosed in the respective quote.

5.6. Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately.

6. Lieferbedingungen

The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.

7. Statutory Warranty Right

The legal statutory warrenty right will be applied.

These General Terms and Customer Informations were created by the lawyers specialising in IT law who work for the Haendlerbund, and are constantly checked for legal conformity. Haendlerbund Management AG guarantees the legal security of the texts and assumes liability in case warnings are issued. More detailed information can be found on the following website: https://www.haendlerbund.de/agb-service